The Customer has the right to cancel the order, i.e. to cancel the purchase transaction before receiving the purchased products. In this case, the Customer sends a cancellation statement to xilothermiki.gr at info@xilotermiki.gr. xilothermiki.gr will accept the cancellation and refund the price to the Customer by crediting his/her credit card, only if the (purchased) product(s) have not been delivered to the courier company for delivery to the Customer. If they have already been given to the courier company, then the cancellation will be considered as a return of the products under the terms below.
Change of the products after delivery
2. If the Customer is not satisfied with the purchase made, he/she has the right to request a change of the purchased product. In this case, the Customer may send an e-mail to info@xilothermiki.gr to the above mentioned e-mail address, info@xilothermiki.gr, requesting the replacement of the product with another product of his choice.
3. If the new product has a higher price than the returned product, then the Customer will be notified electronically, by e-mail, to proceed to a new payment procedure (to pay the difference). The e-mail will contain a link to the payment page of this website, through which the Customer will enter all the necessary payment details in accordance with the terms below. If the new product has a lower price than the returned product then xilothermiki.gr will credit the Customer for the difference according to the terms below.
Return of Products after delivery (Right of withdrawal after delivery)
4. If the Customer is not satisfied with the purchase made, he/she has the right to return the product purchased and request a refund of the price paid. As provided by the Greek legislation for consumer protection (right of withdrawal from a sale made). In this case, the Customer sends an email/e-mail to xilothermiki.gr at the email address noted above info@xilothermiki.gr, requesting the return of the product against the refund of the price paid.
Deadline for change or return of products
5. Any request for change or return of a product must be sent within 15 full days of receipt of the product. Requests for change or return of products after the 15 full days period are accepted only in case of defective products according to Greek law, based on the provisions applicable to sales contracts.
Terms and conditions for the validity of exchange or return of the product
Return or exchange of the entire product
7. Both the right of exchange and the right to return the product (right of withdrawal from the sale) apply to the entire purchased product and cannot be exercised on only part of the product (e.g. on accessories of the product).
List of returned products
8. The return or exchange of a product will not be accepted if it is proven that the product has been used and will be returned at the customer's expense. Products must be returned (for a refund or exchange) in their original condition, complete and intact and in their original packaging (including all accessories, manuals, etc.). They must not have been used or altered.
Sending the products to e-terzi.gr
9. The dispatch of products to be returned or exchanged within Greece is free of charge only through the same courier company with which the product was sent for the first time. In case of sending the product for return or change with another courier company, the customer will be charged the shipping costs. The Customer sends an email/e-mail to xilothermiki.gr at the email address noted above xilothermiki.gr, requesting the return or exchange of the product.
The cost of shipping the products to be returned or changed outside Greece is borne by the customer.
10. For each product that is returned or for which a change is requested, the Customer must receive a copy of the receipt of the original purchase.
Delivery costs for products for which a change is requested
11. In the case of products for which a change is requested, the Customer shall not be charged the cost of the second delivery of the new product acquired after the change.
Conditions for the return of products
12. In case of non-fulfillment of any of the above conditions, xilothermiki.gr is entitled either (a) to consider that the right of exchange or return was not validly exercised, and therefore not to accept the return, or the exchange of the product, or (b) (especially in the case of products that are not returned intact, worn or used) to accept the exchange or return and at the same time to claim compensation from the Customer for the value of the defects of the returned product.
Return of the price
13. As soon as xilothermiki.gr receives a request for a return or exchange of the product and if the above conditions are met, it will credit the Customer's credit card with the relevant amount. For the processing of the request and the credit entry is usually required 7 working days. The Customer will be notified once the return/exchange request has been fully processed. In the case provided above that xilothermiki.gr is entitled to compensation for defects of the returned products will have the right to offset the relevant amount of the claimed compensation with the price to be returned.