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Terms of use

We welcome you to the website of the company XYLOTHERMIKI EPE (hereinafter the "Company").

The use of our website implies absolute acceptance of these Terms.

Restrictions on Use of the Website

You agree to use our website only for purposes permitted by these Terms and Conditions of Use, by any applicable law, regulation or generally accepted practice in the applicable jurisdiction. If you do not, you risk violating, among other things, intellectual and industrial property rights, and your actions may subject you to civil and criminal penalties.

For this reason, you are required to refrain from any illegal, abusive, unethical and unfair use of this website and to refrain from any action or omission that could cause harm or damage to the Company or third parties or affect, disable, cause malfunction or compromise our website.


The entire content of this website is protected by the provisions on Intellectual Property and is the exclusive property of the Company or third parties. The contents of this Website may not be copied, except for non-commercial personal use, without prejudice to all rights of the Company, and therefore may not be further copied, reproduced or otherwise redistributed. Except as expressly provided above, you may not copy, display, download over the Internet, distribute, modify, reproduce, republish or retransmit all or part of any information, text or document on this Website by any electronic means or in hard copy. , or do any work that will be based on photos, text or documents of our Website, without the express written consent of the Company. Nothing contained on this Website shall be deemed to grant any license or right with respect to any intellectual or industrial right or patent or mark or logo of the Company or third parties.


All marks displayed on the Company's Website, product names, regardless of whether they appear in common letters or symbols or illustrations, are trademarks of the Company or third parties, unless otherwise specified. The use and/or falsification of these marks is expressly prohibited and constitutes a violation of the legislation on Intellectual and Industrial Property, on Trademarks, on Unfair Competition, etc. We inform you that our Company intends to actively and vigorously protect all of its intellectual rights.

Security of Personal Data

Our Company respects the protection of the personal data of its website users. Please consult the Privacy Policy that you will find on the Company's website, which explains, among other things, the purpose of using the personal data collected and lists the rights and obligations of the users of the website.

Non-Confidential Information

With the exception of any applicable terms and conditions set forth in the Privacy Policy, any communication or other material that you may send to us via the Internet or direct to the Company's website by electronic mail (e-mail) or otherwise, such as inquiries, comments, proposals and the like, our Company will accept and treat them as non-confidential, while it will not have any commitment regarding this information. Our Company is free to use any idea, concept, know-how or technique contained in such communication for any purpose, including but not limited to promoting the products it offers over the Internet.

Third Party Websites and Links

This Website may contain links or references to other websites owned by third parties over which our Company does not control. Similarly, access to our Website can also be achieved through links that you will find on the websites of third parties, which are beyond the control of our Company. Our Company does not guarantee or make any promise as to the accuracy, up-to-dateness or completeness of the information contained in these websites and bears no responsibility for any damage or loss that may be caused by the content or information contained therein. Any reference to a third-party website via a link found on our Company's Website does not in any way mean that our Company unreservedly approves or recommends the third-party content or websites.

Exclusion of Liability

The Company will make every effort, to the extent possible, to include on its Website as accurate and reliable information as possible, however, it does not give any kind of guarantee or make any promise regarding the accuracy, up-to-dateness or completeness at any time of its website. The user assumes any risk that may arise from accessing and using the Website. The Company does not give any express or implied guarantee, nor does it promise the suitability of the items it sells for a specific purpose. In addition, the Company bears no responsibility in case of unavailability of some of the products posted on its Website. Neither the Company nor any party that participated in the creation, design or provision of this Website shall be liable for any damage to the user, including but not limited to any direct, indirect, incidental, consequential or other damage, arising from any any access, use or inability to use this Website, or for damage caused by even the slightest negligence of any employee or employee or by any error or omission in its content, unless it is proven that the omission is due to the willfulness of its management itself Company with the intention of causing harm to a specific user. The exclusion of liability also includes causing any damage from any virus transmission to the user's electronic equipment.


The user agrees to indemnify, defend and hold harmless the Company, its employees, officers, agents, suppliers and third parties from all loss, expenses, damages and costs, including reasonable remuneration of its Legal Advisors, which will arise from any violation of the Terms and Conditions of Use of the Website by the user. It is expressly stated that, in the event of an attempt to defame the Company and the services offered by it, through any means, electronic (e.g. posting on blogs) or otherwise, the Company will take all legal measures against anyone responsible for the defense of its interests and the restoration of its commercial reputation.

Product Description

Our Company tries to be as accurate and detailed as possible in the description of the essential characteristics of the products it has for sale through its Website. In the event that, for any reason, the listed description of a product does not cover you, please contact us, so that we can solve all your questions and serve you in the best possible way. The Company reserves the right to modify the description of its products without prior notification. Any such modification will be effective from its appearance on the Company's Website.


The listed prices of all products sold on the Company's Website are retail prices and include VAT. The final cost of each order will be calculated after adding to the retail price of each product the costs of packaging (if any) and shipping, the amount of which will be informed to our customers before submitting their order. The price charged to the customer is the one in effect at the time of the order. The Company reserves the right to modify the prices of its products, however, any such modification will not affect orders already shipped, which have been accepted by the Company. The Company provides you with the possibility, when submitting your order, to choose the type of document you wish to be issued, retail receipt or invoice, by completing the relevant field on the Website. The transaction will be considered completed only after the Company sends a written electronic confirmation. It is noted that the Company may withdraw and not fulfill an order, without reason, while in this case the price that may have already been collected will be returned.

Payment methods

For the convenience and service of all those who wish to purchase products through our Website, the Company has the following alternative payment methods:

By credit card charge. The Company has taken all necessary measures for the security of credit card transactions.

Through the telephone payment network (POS) of Eurobank, using a credit card.

Cash on delivery at the time of receiving the product.

By deposit to a bank account

Product Warranties

The Company accompanies the products available through its Website with the relevant manufacturers' guarantees, where such guarantees exist. The Company does not offer any further guarantee (time or otherwise), except in cases where such is expressly provided. In the event that a product shows a defect that is covered by a warranty, sending the product for repair to our Company's headquarters and/or to the corresponding Representative Office (see related details of returns for each product separately), as well as subsequently receiving said product, will be carried out at the expense of the customer. A necessary condition for accepting any return is the completion of the relevant RMA form, which you will find posted on our Company's Website.

Shipping Products

The products will be sent to the address specified by the customer when submitting his order. The Company cooperates with a courier service, in order to ensure the safe and fast shipment of the products. Shipping costs will be borne by the Company's customers, who will be informed of the exact cost of each shipment before submitting their final order. Our company makes every possible effort to send the products to its customers within the indicated time, but in case of delay for any reason, the company does not recognize the existence of any responsibility.

The charges for deliveries of products, within Athens, of large volume apply on the condition that the items can be delivered using two (2) persons, either using an elevator or using the stairs (the use of stairs applies to individual items up to 70 kg actual weight). Otherwise, the delivery will take place on the ground floor of the apartment building or there will be an additional charge of 43 euros (for an additional person).

Alternatively, the recipient has the right to provide the additional person (helper), if needed. In this case there is no additional charge.

Risk of Damage or Destruction of Products

The shipped products are insured against damage or loss in transit. The validity of said security ceases to exist from the moment of delivery of the product to the customer.

Product Returns / Withdrawal

In order to avoid your own inconvenience, we would recommend that you pay attention at the time of delivery of your order to the condition of the sold product and the intactness of its packaging, in order to identify any obvious defects, such as incorrect product shipment, broken product, missing parts, etc. Returns of products that have been sold through our Company Website are provided in the following cases:

In accordance with the provisions of the Consumer Protection Law, the customer has the right to withdraw without reason and return the product within fifteen (15) days from the date of receipt. The product must be in its original condition, unused, its packaging intact (closed) and including the original contents. In this case, the return costs will be borne by the customer.

In case of a defective product, in terms of its operation (DOA), the customer has the right of withdrawal with a refund or replacement of the defective product with a new one or replacement with another model of his choice at a corresponding price (for price differences, contact the store is necessary) within fifteen (15) days from the date of receipt thereof. In this case, the costs of return (or of the new shipment, in the cases of replacement/change) will be borne by the Company.

In the event of a damaged product, the customer has the right of withdrawal with a refund or replacement of the defective product with a new one or replacement with another model of his choice at a corresponding price (for price differences, contact with the store is necessary) provided that the product has checked upon receipt, in the presence of the carrier (it is noted that the carrier is obliged to remain during the process of unsealing the products). In this case, the costs of return (or of the new shipment, in the cases of replacement/change) will be borne by the Company.

In the event of incorrect product shipment, which will be due to the Company or its suppliers/partners, the customer will have the right to return the product within fifteen (15) days of receiving it. The product must be in excellent condition, unused, the packaging intact and the original contents included. In this case, the return costs will be borne by the Company.

In the above cases, the customer will be responsible for the loss or deterioration of the products until they are returned to the Company. Consequently, we recommend that returns be made using courier services.

In the event that an advance has been given, by any means of payment, for an order that includes products with availability status "to order" there will be no right of withdrawal.


The use of the Website by persons who have not reached the age of 18 or who do not have the legal capacity required by law is prohibited.

General Terms and Conditions of Use

If any of the above Terms and Conditions of Use is deemed illegal, invalid or unenforceable, the specific term will be considered as if it had not been written, but without affecting the enforceability and validity of the remaining terms. The Company may at any time modify any or all of the Terms and Conditions of Use contained herein and users shall be deemed to have been notified and bound by the changes from the moment they appear on the Company's Website. The Company reserves the right to modify or delete material on the Website at any time at its sole discretion.

Applicable law

These Terms and Conditions of Use as well as the use of this Website shall be governed by the laws of Greece. The Courts of Athens are exclusively responsible for any dispute related to this Website.